Ordering FAQ

What types of products do you offer and how do I choose the right one?

We offer a curated selection of audio‑streaming and connected‑home devices including smart internet radios, wireless charging clock‑radios, and devices built for streaming from your phone, tablet or laptop. On our homepage you’ll find information such as: “Enjoy your favourite tunes, podcasts, and live shows by streaming directly from your phone, tablet, or laptop to your speakers with Chromecast built‑in.”

What is your shipping policy and how long does delivery take?

Typical delivery times depend on your location and the shipping method selected at checkout. Once your order is dispatched, you’ll receive tracking information. If you’re in India (or outside the U.S.), please note that international shipping may take longer and customs/duties may apply. If you have any specific deadlines or need expedited shipping, contact us ahead of placing your order and we’ll check availability and shipping options.

What warranty and returns do you offer?

We have a Warranty & Returns page listed on our site. digitalsignalsinc.com In general: If you receive a defective or incorrect item, please contact us promptly so we can arrange a replacement or refund. If you simply change your mind (and the product is still in original condition, unopened/unused), returns may be possible according to the return timeframe specified on our policy page. Please retain your order invoice and packaging, as these may be required to process a return or warranty claim. If you have further questions about a specific product’s warranty period, let us know the model and we will confirm.

How do I get support if I have technical issues with my device?

If you encounter difficulty setting up your device or connecting it to your network, we’re here to help. Our Support section is listed on the website. digitalsignalsinc.com Here are some quick tips: Ensure your WiFi network is working and password is correct. Make sure the device firmware is updated (check manufacturer instructions). Restart the device and your router. If streaming is unstable (pauses, drop‑outs), try connecting the device via wired Ethernet or move it closer to the router (weak WiFi signal is often the culprit). Naim Audio - Community If these don’t resolve the issue, email info@digitalsignalsinc.com with your order number, device model, and a brief description of the problem—our team will get back to you.

Can I use your streaming devices internationally, and are subscriptions required?

Yes — many of our streaming‑enabled devices support global connectivity, but there are a few things to check: Make sure the device supports the power voltage/plug type for your country (for example, outside the U.S.). Streaming services may vary by region, and some channels/satellite radio features may not be available everywhere. Some features, such as premium subscriptions or certain satellite radio services (e.g., XM) may require you to sign up separately and may incur ongoing subscription fees. — On our site: “Whether you’re relaxing at home, powering through your workday, or on the move… Subscription options are available for every lifestyle.” digitalsignalsinc.com If you’re in India (Lucknow) or another region and want to confirm compatibility with local networks or streaming services, please tell us the device model and intended usage and we’ll check for you.